Last updated April 30, 2026 · If you've connected any social media account — Meta, TikTok, YouTube, or Google — to My Social Jumpstart and want that data removed, this page explains exactly what we store and how to request deletion quickly and completely.
When you connect a social media account to My Social Jumpstart, we may store the following depending on the platform: your platform user ID, display name, and profile picture; Page or Channel names and IDs; access tokens needed to post content or read analytics on your behalf. We do not store your passwords for any platform. The platforms we currently support are Meta (Facebook & Instagram), TikTok, YouTube (Google), and Google Business.
Go to Facebook Settings → Security and Login → Apps and Websites → find 'My Social Jumpstart' → click Remove. For Instagram, go to Instagram Settings → Apps and Websites → find 'My Social Jumpstart' → click Remove. This immediately revokes our access to your Meta accounts.
Go to TikTok → Profile → Settings and Privacy → Security → Manage app permissions → find 'My Social Jumpstart' → tap Revoke Access. This immediately revokes our access to your TikTok account.
Go to your Google Account → Security → Third-party apps with account access → find 'My Social Jumpstart' → click Remove Access. This covers YouTube and any Google Business profile access granted through Google.
After revoking platform access, email us at ty@mysocialjumpstart.co.za with the subject 'Data Deletion Request' and include your registered email address and which platforms you'd like removed. We will delete all associated data within 30 days and send you a confirmation email.
To delete your entire My Social Jumpstart account and all associated data (including all connected platform data), go to Dashboard → Settings → Account → Delete Account. This permanently removes all your data within 30 days. Alternatively, email ty@mysocialjumpstart.co.za and we'll process the deletion manually.
Once a deletion request is processed, your personal data is removed from our active systems within 30 days. Encrypted backups may retain data for up to 90 days before being overwritten. Anonymised, non-identifiable analytics data may be retained indefinitely.