1. Our Commitment
We stand behind My Social Jumpstart. If you're not satisfied within your first 14 days of a new paid subscription, contact us and we'll make it right — either with a full refund or by working with you to resolve the issue.
Refund Policy
Last updated April 30, 2026 · We stand behind our product. If My Social Jumpstart isn't working for you, we want to hear about it — and we'll do our best to make it right.
2. 14-Day Money-Back Guarantee
New subscribers on any paid plan are eligible for a full refund within 14 days of their initial payment. To request a refund, email ty@mysocialjumpstart.co.za with the subject line 'Refund Request' and your registered email address.
3. After the 14-Day Period
After 14 days, subscriptions are non-refundable. You may cancel at any time, and your access will continue until the end of your current billing period. We do not offer partial-month refunds for mid-cycle cancellations.
4. Renewal Charges
If you forgot to cancel before a renewal date, contact us within 48 hours of the charge and we'll review your case. Refunds on renewals are granted at our discretion and are generally approved once per account.
5. Lifetime & One-Off Purchases
One-time purchases (such as lifetime access plans, if offered) are eligible for a refund within 30 days of purchase if you have not accessed more than 20% of the course content.
6. How Refunds Are Processed
Approved refunds are returned to your original payment method within 5–10 business days, depending on your card issuer. PayFast is our payment processor — we have no control over bank processing times.
7. Abuse of Policy
We reserve the right to decline refund requests that show a pattern of abuse. Accounts found exploiting the refund policy may be suspended.